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About the Office

The OCIO provides information technology (IT) and information management (IM) services to Government of Newfoundland and Labrador departments and a number of agencies, boards, and commissions.

 

Core Business

In delivering its mandate, the OCIO provides the following lines of business to its clients:

  • Solution delivery and application support
  • Operations
  • IM and IT policy, planning, and standards
  • Budgeting and expenditures

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Mandate

The Office of the Chief Information Officer operates as an entity within the Executive Council and is governed by the Executive Council Act. The Office of the Chief Information Officer is responsible for:

  • Information technology and information management coordination, planning, budgeting, and policy development
  • Developing and operating computer systems and infrastructure for government departments, agencies, boards and commissions that are directly supported by the administrative support services of departments
  • Expenditures and procurement of information technology goods and services
  • Administering the Management of Information Act
  • Managing information technology related agreements and contracts
  • Providing consultative services, particularly in the area of information management
  • Working collaboratively with the private information technology sector to maximize business opportunities while meeting the information technology and information management needs of government

Vision

The vision of the Office of the Chief Information Officer is of a professional information technology and information management organization aligned to enable the business of government.

Mission

By March 31, 2017, the Office of the Chief Information Officer will have enhanced the services provided to further enable the business of government.

Values

The Office of the Chief Information Officer fosters a professional, supportive environment that aims for quality service, is respectful of the individual, supports the advancement of skill sets, and promotes a collaborative approach to sharing and communicating knowledge and experience.

  • Client Focus: Each person responds to and follows up on client needs in a respectful, timely and appropriate manner.

  • Accountability: Each person represents the Office of the Chief Information Officer to the best of his or her ability, assuming responsibility/ownership for the commitments of the organization.

  • Life-long Learning: Each person takes responsibility for his or her ongoing professional development and learning in support of their career growth and corporate objectives.

  • Integrity: Each person conducts themselves with honesty, while treating all dealings and conversations with clients and peers with sensitivity, objectivity, and consideration for the rights, values, needs and opinions of others.

  • Flexibility: Each person is adaptable and committed to providing creative and innovative service in a rapidly changing organization with many demands.

  • Stewardship: Each person takes responsibility for the stewardship of Government’s information and financial assets; protects the personal information of citizens; and takes all reasonable measures to ensure appropriate management of Government information.

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The People and Organizations We Serve and Support

The OCIO provides IT and IM support to government departments, agencies, boards and commissions and in doing so supports the private sector and the province. The OCIO provides:

Services Internally to Government

  • Continual development of applications to support the programs and services of government
  • Ongoing support and maintenance of applications provided to government by the OCIO
  • IT, IM and information protection policies and standards
  • IM Advisory services
  • Preventative maintenance for technologies used by departments
  • Technical support through the IT Service Desk
  • Communication, education and awareness of policies, standards and guidelines for IM, and for the protection of government information
  • Facilitation of IM capabilities within government

Services to the Local IT and IM industries

  • Engagement of the IT industry on projects to maximize business opportunities that support the operations of government
  • Work with the IT industry to develop advanced technologies
  • Facilitation of IM capabilities within the local IT industry

Services to the Province

  • Enhancement of electronic service delivery from all government departments to the public
  • Development and implementation of measures to enhance protection of citizens’ personal information

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Primary Clients

Departments

  • Advanced Education and Skills
  • Child, Youth and Family Services
  • Education
  • Environment and Conservation
  • Executive Council
  • Finance
  • Fisheries and Aquaculture
  • Health and Community Services
  • Innovation, Business and Rural Development
  • Justice
  • Municipal Affairs
  • Natural Resources
  • Service NL
  • Tourism, Culture and Recreation
  • Transportation and Works

Supported Public Bodies

  • Fire and Emergency Services
  • Forestry and Agrifoods Agency
  • Government Purchasing Agency
  • Workplace Health, Safety and Compensation Review Division
  • Labour Relations Agency
  • Labour Relations Board
  • Legal Aid Commission
  • Municipal Assessment Agency
  • Public Service Commission
  • Research and Development Corporation
  • The Rooms Corporation
  • The Royal Newfoundland Constabulary
  • Provincial and Supreme Courts
  • House of Assembly and Statutory Offices (except Auditor General):
    • Office of the Chief Electoral Officer
    • Office of the Child and Youth Advocate
    • Office of the Citizens’ Representative
    • Office of the Information and Privacy Commissioner

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